Cancel My Order

Last updated: August 07, 2026 Currency: USD Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

At IROKOLOFT, we understand that plans may change after placing an order. This Cancellation Policy explains when an order can be cancelled, how to request a cancellation, and how refunds are handled for approved cancellations.

This policy applies only before an order has been shipped. Once an order has been shipped, cancellations are no longer available. After shipment, any delivery, return, or refund request will be handled under our Shipping Policy and Return & Refund Policy.

All refunds are processed in United States Dollars (USD) to the original payment method.

Cancellation Period You may request to cancel your order within 24 hours of placing it, provided that the order has not entered processing or been shipped.

Once an order enters our fulfillment process, it may no longer be possible to stop or cancel the shipment.

Processing may include:

Payment verification

Order review

Product quality inspection

Packaging preparation

Shipping label creation

Carrier scheduling

Because IROKOLOFT sells in-stock products that are prepared for shipment shortly after purchase, cancellation requests submitted after processing has begun cannot be guaranteed.

How to Request a Cancellation If you wish to cancel your order, please contact us as soon as possible.

Email: contact@irokoloft.com

Please include:

Order Number

Name used during checkout

Email address

Phone number (if available)

Reason for cancellation (optional)

Our support team will review the current order status and confirm whether your cancellation request can still be approved.

Approved Cancellations If your cancellation request is approved before shipment:

Your order will be cancelled.

A full refund will be issued.

No cancellation fee will be charged.

No restocking fee will apply.

No return shipment is required because the order has not yet been dispatched.

Refunds are always issued to the original payment method used during checkout.

Refund Processing Approved cancellation refunds are normally initiated within 7 business days after confirmation.

Depending on your bank, credit card provider, or PayPal, additional processing time may be required before the refunded amount appears in your account.

All refunds are processed in United States Dollars (USD).

If your payment provider converts currencies, exchange rates and conversion fees are determined by that provider and are outside the control of IROKOLOFT.

Orders After the Cancellation Window Cancellation requests submitted more than 24 hours after checkout are reviewed individually.

If the order has not yet entered processing, we may still be able to approve the cancellation.

However, once processing or shipment preparation has begun, cancellation may no longer be possible.

Orders Already Shipped Once an order has been shipped, it can no longer be cancelled.

After shipment:

Delivery questions are handled under our Shipping Policy.

Return requests are handled under our Return & Refund Policy.

Refunds are processed only after an approved return where applicable.

Order Changes If you need to change your shipping address or correct an error, please contact us immediately.

Before processing begins, we may be able to update your order or cancel it so you can place a new one.

Once processing or shipment has started, changes to the shipping address, products, quantity, or style may no longer be possible.

Duplicate Orders If you accidentally place the same order more than once, contact us immediately.

If the duplicate order has not entered processing, we will gladly cancel it and issue a full refund.

Order Verification To protect our customers and prevent unauthorized transactions, some orders may require additional payment or identity verification.

If we are unable to complete the required verification within a reasonable period, we may cancel the order and issue a full refund to the original payment method.

Inventory or Listing Errors Although we make every effort to maintain accurate inventory and product information, occasional stock shortages, pricing errors, or listing inaccuracies may occur.

If we are unable to fulfill your order for these reasons, we may cancel the order before shipment and issue a full refund.

IROKOLOFT will never substitute another product without your approval.

Consumer Rights Nothing in this Cancellation Policy limits or replaces any rights provided under applicable consumer protection laws.

Where local laws provide greater protection, those legal rights will apply.

Website: https://irokoloft.com

Address: 455 3rd Ave, Fairbanks, AK 99701

Phone: +1 (267) 726-2053

Email: contact@irokoloft.com

Support Time: Mon–Sun: 8:00 AM-5:00 PM AST – Anchorage