Irokoloft

Cancel My Order

Last updated: October 06, 2026

Currency: USD

Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

At IROKOLOFT, we understand that plans may change after placing an order.

This Cancellation Policy explains:

  • When an order can be cancelled
  • How to request a cancellation
  • How refunds are handled for approved cancellations

This policy applies only before an order has been shipped.

Once an order has been shipped, cancellations are no longer available.

After shipment, any delivery, return, or refund request will be handled under our:

  • Shipping Policy
  • Return & Refund Policy

All refunds are processed in United States Dollars (USD) to the original payment method.

Cancellation Period

You may request to cancel your order within:

  • 24 hours of placing it

provided that the order has not:

  • Entered processing
  • Been shipped

Once an order enters our fulfillment process, it may no longer be possible to stop or cancel the shipment.

Processing may include:

  • Payment verification
  • Order review
  • Product quality inspection
  • Packaging preparation
  • Shipping label creation
  • Carrier scheduling

Because IROKOLOFT sells in-stock products that are prepared for shipment shortly after purchase, cancellation requests submitted after processing has begun cannot be guaranteed.

How to Request a Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Email: contact@irokoloft.com

Please include:

  • Order Number
  • Name used during checkout
  • Email address
  • Phone number, if available
  • Reason for cancellation, optional

Our support team will review the current order status and confirm whether your cancellation request can still be approved.

Approved Cancellations

If your cancellation request is approved before shipment:

  • Your order will be cancelled
  • A full refund will be issued
  • No cancellation fee will be charged
  • No restocking fee will apply
  • No return shipment is required because the order has not yet been dispatched

Refunds are always issued to the original payment method used during checkout.

Refund Processing

Approved cancellation refunds are normally initiated within:

  • 7 business days after confirmation

Depending on your:

  • Bank
  • Credit card provider
  • PayPal
  • Other payment provider

additional processing time may be required before the refunded amount appears in your account.

All refunds are processed in United States Dollars (USD).

If your payment provider converts currencies:

  • Exchange rates are determined by that provider
  • Currency conversion fees are determined by that provider

These are outside the control of IROKOLOFT.

Orders After the Cancellation Window

Cancellation requests submitted more than 24 hours after checkout are reviewed individually.

If the order has not yet entered processing, we may still be able to approve the cancellation.

However, once processing or shipment preparation has begun, cancellation may no longer be possible.

Orders Already Shipped

Once an order has been shipped, it can no longer be cancelled.

After shipment:

  • Delivery questions are handled under our Shipping Policy
  • Return requests are handled under our Return & Refund Policy
  • Refunds are processed only after an approved return where applicable

Order Changes

If you need to change your shipping address or correct an error, please contact us immediately.

Before processing begins, we may be able to:

  • Update your order
  • Cancel the order so you can place a new one

Once processing or shipment has started, changes may no longer be possible for:

  • Shipping address
  • Products
  • Quantity
  • Style

Duplicate Orders

If you accidentally place the same order more than once, contact us immediately.

If the duplicate order has not entered processing, we will:

  • Cancel it
  • Issue a full refund

Order Verification

To protect our customers and prevent unauthorized transactions, some orders may require additional:

  • Payment verification
  • Identity verification

If we are unable to complete the required verification within a reasonable period, we may:

  • Cancel the order
  • Issue a full refund to the original payment method

Inventory or Listing Errors

Although we make every effort to maintain accurate inventory and product information, occasional issues may occur, including:

  • Stock shortages
  • Pricing errors
  • Listing inaccuracies

If we are unable to fulfill your order for these reasons, we may:

  • Cancel the order before shipment
  • Issue a full refund

IROKOLOFT will never substitute another product without your approval.

Consumer Rights

Nothing in this Cancellation Policy limits or replaces any rights provided under applicable consumer protection laws.

Where local laws provide greater protection, those legal rights will apply.

Contact Us

If you have any questions about cancelling your order, please contact us.

Website: https://irokoloft.com

Address: 455 3rd Ave, Fairbanks, AK 99701

Phone: +1 (267) 726-2053

Email: contact@irokoloft.com

Support Hours: Monday–Sunday, 8:00 AM–5:00 PM (AST – Alaska Time)