Irokoloft

Return & refund policy

Last updated: October 06, 2026

Currency: USD

Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

At IROKOLOFT, customer satisfaction is important to us.

If you are not completely satisfied with your purchase, you may request a return in accordance with the conditions outlined in this policy.

This Return & Refund Policy explains:

  • When returns are accepted
  • How to request a return
  • How refunds are processed
  • The responsibilities of both IROKOLOFT and our customers

This policy should be read together with our:

  • Shipping Policy
  • Cancellation Policy
  • Payment Policy
  • Privacy Policy
  • Terms of Service

Return Window

You may request a return within:

  • 30 calendar days after your order has been delivered

To begin a return, please contact our customer support team before sending any item back.

Email: contact@irokoloft.com

Please include:

  • Order Number
  • Name used when placing the order
  • Email address
  • Reason for your return

Returns sent without prior Return Authorization may be delayed or refused.

Eligible Returns

Returns may be approved when the product:

  • Is returned within the 30-day return period
  • Has not been intentionally damaged or modified
  • Is returned with all included accessories and components where applicable
  • Meets the conditions described in this policy

For hygiene and product quality reasons, returned items should be:

  • Kept clean
  • Carefully packed for return shipping

Items Not Eligible for Return

Returns may not be accepted if:

  • The item has been intentionally damaged
  • The product has been modified or altered
  • Parts or accessories are missing
  • The return is sent without authorization
  • The product is marked as Final Sale or Non-Returnable

Because our products are made from natural wood, differences in the following are normal characteristics of the material and are not considered manufacturing defects:

  • Grain
  • Color
  • Texture
  • Knots
  • Natural markings

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If your order arrives:

  • Damaged
  • Defective
  • Incomplete
  • With the wrong product

please contact us as soon as possible.

To help us review your request, please provide:

  • Order Number
  • Clear photographs of the product
  • Photographs of the shipping carton when available
  • A brief description of the issue

After reviewing your request, we may offer:

  • A replacement
  • Replacement parts where appropriate
  • A refund
  • An authorized return

depending on the circumstances.

Return Shipping

For approved returns covered by this policy:

  • Return shipping is provided at no cost to the customer
  • No restocking fee is charged
  • No return handling fee is charged

Please do not ship any product back until you have received return instructions from our customer support team.

Refund Process

After your returned item has been received, our team will inspect it to verify that it meets the return conditions.

If the return is approved, your refund will be issued to the original payment method.

Refunds are generally processed within:

  • 7 business days after the inspection has been completed

Depending on your:

  • Bank
  • Credit card provider
  • PayPal
  • Other payment provider

additional processing time may be required before the funds appear in your account.

All refunds are issued in United States Dollars (USD).

Exchanges

IROKOLOFT does not currently offer direct product exchanges.

If you wish to purchase another:

  • Design
  • Color
  • Style

we recommend placing a new order after your eligible return has been approved.

Consumer Rights

Nothing in this Return & Refund Policy limits or replaces any mandatory rights provided under applicable consumer protection laws.

Where local law provides greater protection, those legal rights will always apply.

Contact Us

If you have any questions regarding returns or refunds, please contact our support team.

Website: https://irokoloft.com

Address: 455 3rd Ave, Fairbanks, AK 99701

Phone: +1 (267) 726-2053

Email: contact@irokoloft.com

Support Hours: Monday–Sunday, 8:00 AM–5:00 PM (AST- Alaska Time)