Shipping policy

Last updated: October 06, 2026

Currency: USD

Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

At IROKOLOFT, we want you to know what happens after you place an order and what to expect while it is on the way.

This Shipping Policy explains:

• Where we ship
• How long order handling normally takes
• Estimated transit times
• Shipping charges
• Tracking
• International delivery
• Address changes
• Delayed shipments
• What to do if something goes wrong during delivery

This policy should be read together with our:

• Return & Refund Policy
• Cancellation Policy
• Payment Policy
• Terms of Service

1. Order Handling

Orders begin processing after payment has been successfully authorized.

Our standard handling time is:

• 1–2 business days

During this time, we may:

• Review the order
• Confirm payment status
• Check the item before packing
• Prepare protective packaging
• Create the shipping label
• Arrange the carrier handoff

For shipping purposes, our business days are Monday through Friday, excluding applicable public holidays.

Orders placed on a weekend or public holiday begin processing on the next business day.

Our normal handling window remains 1–2 business days. In less common situations, such as a major carrier interruption or unusually high order volume, preparation may take longer.

When a significant delay affects an order, we will provide an update when practical.

Handling time ends when the order is transferred to or accepted by the shipping carrier.

2. Where We Ship

IROKOLOFT currently ships to:

North America

• United States
• Canada

Europe + UK

• United Kingdom
• France
• Germany
• Spain
• Italy
• Belgium
• Portugal

Oceania

• Australia

These are the destinations currently covered by this Shipping Policy.

If a country is not listed above or cannot be selected during checkout, we are unable to ship to that destination at this time.

Delivery availability may also depend on:

• Carrier service
• Address entered during checkout

3. Shipping Rates and Delivery Estimates

Shipping charges are displayed in USD before payment is submitted.

Estimated total delivery time includes both handling and carrier transit time.

Europe + UK includes:

• United Kingdom
• France
• Germany
• Spain
• Italy
• Belgium
• Portugal

Free shipping is applied automatically when the qualifying order subtotal exceeds the applicable threshold.

The shipping amount displayed during checkout is the amount that applies to the order when payment is submitted.

Delivery windows are estimates, not guaranteed arrival dates.

4. How Delivery Time Is Calculated

The estimated delivery window is made up of two parts:

Handling Time + Transit Time = Estimated Total Delivery Time

Handling time is the period between placing an order and the shipment being handed to the carrier.

Transit time begins after the carrier accepts the shipment and ends when it reaches the delivery destination.

For example, a United States order with:

• 1–2 business days of handling
• 5–7 business days of transit

has an estimated total delivery window of:

• 6–9 business days

Weekends, public holidays, and carrier operating schedules may affect how business days are counted.

5. Shipping Charges

All shipping charges are shown in USD.

Where a shipping fee applies, it is displayed during checkout before payment is completed.

Where an order qualifies for free shipping, the applicable shipping discount is applied according to:

• Destination
• Order subtotal

The final shipping charge shown at checkout is the charge associated with the order at the time it is submitted.

6. Tracking Your Order

Once your order has shipped, we will send a shipping confirmation to the email address provided during checkout.

When available, the confirmation will include:

• Tracking number
• Tracking link
• Carrier information
• Shipment status

Tracking does not always begin updating immediately.

Please allow approximately:

• 24–72 hours

after receiving the shipping confirmation for the carrier's first tracking activity to appear.

A status such as “Label Created” usually means the shipping information has been generated but the first carrier scan has not yet appeared.

7. Shipping Address

Please review your delivery information carefully before completing checkout.

A complete shipping address should include:

• Recipient's name
• Street address
• City
• State or province where applicable
• ZIP or postal code
• Country
• Apartment or unit information when needed

Customers are responsible for providing accurate delivery details.

Missing or incorrect information may cause:

• Delay
• Failed delivery attempt
• Carrier correction
• Return of the shipment

8. Address Changes

If you notice an error in your shipping address after placing an order, contact us as soon as possible.

Please provide:

• Order ID
• Full name
• Original shipping address
• Correct shipping address
• Email address used at checkout

We will try to update the address before shipment preparation reaches a stage where the change can no longer be made.

Address changes are not guaranteed after:

• Packing
• Label creation
• Carrier scheduling
• Carrier handoff

has begun.

Once a shipment has entered the carrier network, any available address correction may depend on the carrier.

9. Delivery Responsibility

Customers are responsible for providing a delivery address that is:

• Complete
• Accurate
• Accessible to the carrier

Delivery problems may occur because of:

• Incorrect street addresses
• Missing apartment or unit numbers
• Incomplete postal information
• Restricted building access
• Missed delivery attempts
• Recipient refusal
• Other address or access issues

If a shipment is returned because the address supplied at checkout was incomplete or incorrect, additional shipping costs may apply before the order can be sent again.

If the delivery issue resulted from an IROKOLOFT or carrier error, we will review the case separately.

10. Delivery Delays

Most orders arrive within their estimated delivery window, but delays can occasionally happen.

Examples include:

• Severe weather
• Carrier network disruptions
• Public holidays
• Customs inspections
• Peak shipping periods
• Transportation interruptions
• Local delivery restrictions
• Unexpected carrier delays

A shipment arriving later than its estimated delivery date is not automatically considered lost.

If your order has moved beyond the estimated delivery window or tracking has stopped updating for an unusual period, please contact us with:

• Order ID
• Tracking number

We will review the available shipment information and assist with the next step.

11. International Orders

Orders shipped outside the United States may pass through customs in the destination country.

Depending on the destination and local requirements, an international shipment may be subject to:

• Import duties
• VAT or GST
• Customs charges
• Brokerage fees
• Other government-imposed fees

Unless checkout specifically states that a particular charge is included, these destination-country charges may be the customer's responsibility.

Any taxes, duties, or import-related charges collected by IROKOLOFT during checkout will be shown before payment is submitted.

Customs processing is handled by the relevant customs authority and may extend the delivery timeframe.

Customers are responsible for:

• Providing accurate information needed for international delivery
• Responding to reasonable carrier or customs requests

12. Inspecting Your Delivery

Please check your order soon after it arrives.

Before discarding the packaging, confirm that:

• The correct product was delivered
• The product appears complete
• All included parts are present
• The outer carton does not show significant damage
• The product itself is not visibly damaged

Keeping the packaging for a short period after delivery can be helpful if a shipping or product issue needs to be reviewed.

13. Damaged, Incorrect, or Incomplete Orders

If your order arrives:

• Damaged
• Incomplete
• Different from what you purchased

please contact us within the applicable period stated in our Return & Refund Policy.

To help us understand the issue, please provide:

• Order ID
• Product received
• Short description of the problem
• Clear photos of the product
• Photos of the shipping carton when relevant
• Photo of the shipping label when available

For visible damage, photos taken before the packaging is discarded are especially useful.

Please keep the product and packaging until our support team confirms the next step.

Verified product and delivery issues are resolved according to our:

• Shipping Policy
• Return & Refund Policy

14. Lost Shipments

If tracking suggests that a shipment may have been lost in transit, contact us.

Please provide:

• Order ID
• Tracking number
• Delivery address

We will review the tracking information and, when needed, work with the carrier to investigate the shipment.

Carrier investigation times vary, so a final resolution may not be available immediately.

If the carrier confirms that a shipment has been lost, we will review the appropriate resolution based on:

• Circumstances
• Product availability

15. Multiple Packages

Some orders may arrive in more than one package.

We may split a shipment when doing so provides:

• Better protection for the products
• More practical transportation

When an order is divided into multiple packages:

• Each package may receive a separate tracking number
• Tracking may update at different times
• Packages may arrive on different days

IROKOLOFT does not charge an additional shipping fee solely because we decide to divide an order into multiple shipments after purchase.

Please review all tracking numbers associated with the order before reporting a missing package.

16. Refused or Undeliverable Shipments

Refusing a delivery does not automatically cancel an order.

A shipment may also become undeliverable because of:

• Incorrect address
• Repeated failed delivery attempts
• Recipient unavailability
• Another delivery-access problem

If a shipment is returned to sender, we will review:

• Order status
• Reason for the return

before determining the next step.

Where additional shipping costs result from:

• Incorrect customer-provided address
• Refusal
• Failed delivery coordination

those costs may be the customer's responsibility.

For returns after delivery, please follow our Return & Refund Policy rather than refusing a shipment solely because you no longer want the product.

17. Shipping and Returns

Shipping and return requests are handled separately.

In simple terms:

• Before shipment: Cancellation Policy
• While the order is in transit: Shipping Policy
• After delivery: Return & Refund Policy

18. Contact IROKOLOFT

For questions about shipping, tracking, delivery, or an existing shipment, contact:

IROKOLOFT

Website: https://irokoloft.com

Address:

455 3rd Ave
Fairbanks, AK 99701
United States

Phone: +1 (267) 726-2053

Email: contact@irokoloft.com

Support Hours: Monday–Sunday, 8:00 AM–5:00 PM (AST- Alaska Time)

For an existing order, please include your Order ID and tracking number, when available.