Shipping policy
Last updated: August 07, 2026 Currency: USD Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
At IROKOLOFT, we aim to make every order easy to track from checkout to delivery. This Shipping Policy explains how orders are processed, shipped, and delivered, including estimated delivery times, shipping fees, and customer responsibilities.
This policy should be read together with our Return & Refund Policy, Cancellation Policy, Payment Policy, and Terms of Service.
1. Order Processing All orders are reviewed and prepared for shipment after payment has been successfully authorized.
Standard processing time: 1–2 business days
Processing time includes:
Order verification
Quality inspection
Protective packaging
Shipping label creation
Carrier handoff preparation
Business days are Monday through Friday, excluding public holidays.
Orders placed during weekends, holidays, or periods of unusually high order volume may require additional processing time.
2. Shipping Destinations IROKOLOFT currently ships to the following countries:
United States
Canada
United Kingdom
France
Germany
Spain
Italy
Belgium
Portugal
Australia
If your country is not currently available during checkout, we are unfortunately unable to process delivery to that destination at this time.
3. Shipping Rates & Delivery Estimates Estimated delivery times include both processing and transit time.
Region : North America Countries : United States Processing : 1–2 business days Estimated delivery : 6–9 business days Shipping fee : Free Free shipping : All orders
Region : North America Countries : Canada Processing : 1–2 business days Estimated delivery : 7–10 business days Shipping fee : $13.99 Free shipping : Orders over $249
Region : Europe & United Kingdom Countries : United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal Processing : 1–2 business days Estimated delivery : 8–11 business days Shipping fee : $19.99 Free shipping : Orders over $349
Region : Australia Countries : Australia Processing : 1–2 business days Estimated delivery : 9–12 business days Shipping fee : $29.99 Free shipping : Orders over $499 Delivery estimates are provided as guidance only and are not guaranteed delivery dates.
4. Order Tracking Once your order has been shipped, a shipping confirmation email containing tracking information will be sent to the email address provided during checkout.
Please allow 24–72 hours for tracking information to become active after receiving your shipping confirmation.
It is normal for tracking to initially display “Label Created” before the carrier performs its first package scan.
5. Shipping Address Changes Please review your shipping address carefully before completing checkout.
If you need to update your shipping address, contact us as soon as possible.
Address changes can only be made before an order enters shipment preparation. Once a package has been transferred to the carrier, we may no longer be able to modify the delivery address.
6. Delivery Responsibility Customers are responsible for providing complete and accurate shipping information.
IROKOLOFT is not responsible for delivery delays or additional shipping costs resulting from:
Incorrect addresses
Missing apartment or unit numbers
Refused deliveries
Failure to receive the package
Carrier access restrictions
If a shipment is returned because of an incorrect or incomplete address, additional shipping charges may apply before reshipment.
7. Delivery Delays Although we work closely with our shipping partners, delivery schedules may occasionally be affected by circumstances outside our control, including:
Severe weather
Customs inspections
Transportation disruptions
Public holidays
High shipping volumes
Carrier operational delays
We appreciate your patience should any unexpected delays occur.
8. International Orders International shipments may be subject to customs inspections depending on the destination country.
Any applicable import duties, taxes, customs fees, or other government charges are the responsibility of the customer unless otherwise stated during checkout.
Customs processing may extend delivery times.
9. Damaged or Missing Deliveries If your package arrives damaged, incomplete, or you receive the wrong item, please contact our customer support team within 30 days of delivery.
To help us resolve the issue quickly, please provide:
Your Order Number
Clear photos of the item
Photos of the shipping carton
Photos of the shipping label (if available)
Our support team will review your request and provide an appropriate solution in accordance with our Return & Refund Policy.
10. Lost Packages If tracking indicates your package has been lost during transit, please contact us.
We will work with the shipping carrier to investigate the shipment and determine the appropriate resolution.
Investigation times may vary depending on the carrier.
11. Split Shipments Some orders containing multiple products may be shipped separately to improve delivery efficiency or product protection.
If this occurs, each shipment will receive its own tracking number.
You will not be charged additional shipping fees for split shipments when they are initiated by IROKOLOFT.
12. Questions About Shipping If you have any questions before or after placing an order, our customer support team is happy to assist you.
Website: https://irokoloft.com
Address: 455 3rd Ave, Fairbanks, AK 99701
Phone: +1 (267) 726-2053
Email: contact@irokoloft.com
Support Time: Mon–Sun: 8:00 AM-5:00 PM AST – Anchorage