Terms of service

Last updated: October 06, 2026

Currency: USD

Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

Welcome to IROKOLOFT.

These Terms of Service explain the rules that apply when you visit our website, browse products, place an order, make a payment, contact customer support, or otherwise use services available through irokoloft.com.

By using our website or placing an order, you agree to these Terms and the store policies that apply to your purchase, including our:

Privacy Policy
Payment Policy
Shipping Policy
Cancellation Policy
Return & Refund Policy

If you do not agree with these Terms, please do not use the website or place an order.

1. About IROKOLOFT

IROKOLOFT is an online retailer specializing in wooden tissue box covers and wooden home accessories for everyday indoor use.

We currently serve customers in:

United States
Canada
United Kingdom
France
Germany
Spain
Italy
Belgium
Portugal
Australia

Our business address is:

IROKOLOFT

455 3rd Ave
Fairbanks, AK 99701
United States

Product and shipping availability may vary by destination.

2. Online Store

IROKOLOFT operates as an online-only store.

Unless we specifically state otherwise, we do not offer:

Walk-in retail shopping
Local pickup
Showroom visits
In-person product viewing
Cash payment at our business address

Orders must be placed through our official website.

Our business address should not be treated as a public retail counter, showroom, or return location unless IROKOLOFT provides written instructions stating otherwise.

3. Eligibility to Purchase

You must be at least 18 years old, or the legal age of majority where you live, to place an order.

By completing a purchase, you confirm that:

The information you provide is accurate and complete
You are authorized to use the payment method selected at checkout
You have reviewed the product information relevant to your purchase
You agree to these Terms and the applicable store policies

We may decline a transaction that cannot reasonably be verified or appears unauthorized or fraudulent.

4. Your Responsibilities When Ordering

Before submitting an order, please review the information shown at checkout carefully.

You are responsible for confirming:

The product selected
Quantity
Size or dimensions
Finish or other selected options
Billing information
Shipping address
Contact information
Order total

Please check product measurements before purchasing to make sure the item is suitable for your intended space and use.

You are also responsible for monitoring:

Order confirmation
Payment messages
Shipping messages
Customer-service messages

sent to the email address or phone number provided with the order.

Incomplete or incorrect information may delay fulfillment or delivery.

5. Acceptable Use of Our Website

You may use irokoloft.com for lawful:

Shopping
Product research
Order management
Customer-service purposes

You may not:

Use the website for unlawful or fraudulent activity
Submit false or unauthorized orders
Attempt to gain unauthorized access to our systems
Introduce viruses, malicious code, or other harmful technology
Interfere with website security or normal operation
Abuse promotions, refunds, returns, or customer-support procedures
Scrape, reproduce, or commercially exploit website content without permission
Misrepresent your identity or payment authority

IROKOLOFT may restrict access, refuse service, or cancel a transaction when we reasonably believe fraud, misuse, or a security risk is involved.

6. Product Information

We make a reasonable effort to provide useful and accurate information for each product.

Product pages may include:

Product description
Dimensions
Materials
Finish
Features
Compatibility information
Product photographs
Care instructions
Included components

Please review the complete product page before ordering.

Small differences between photographs and the physical product may occur because of:

Lighting
Photography
Monitor settings
Device displays
Natural characteristics of wood

Props, tissue boxes, plants, décor, or other accessories shown in lifestyle photographs are not included unless the product description specifically says they are part of the purchase.

7. Natural Wood Characteristics

Wood is a natural material, so every piece can look somewhat different.

Normal variation may appear in:

Grain
Color
Tone
Texture
Knots
Mineral streaks
Natural markings

These characteristics are part of natural wood and are not automatically considered manufacturing defects when they are consistent with the product description.

A product that arrives materially damaged, defective, incorrect, or substantially different from the listing will be reviewed separately under our Return & Refund Policy.

8. Product Availability

Products shown on our website are generally available while supplies last.

Inventory can occasionally change before our website updates.

An item may also become unavailable because of:

Inventory discrepancy
Product inspection
Supplier issue
Another operational reason

If we cannot fulfill an order after payment has been accepted, we will contact you and cancel the affected item or order as appropriate.

Any approved refund will be returned to the original payment method.

IROKOLOFT will not substitute a different product without your approval.

9. Pricing and Currency

Prices on irokoloft.com are shown in United States Dollars (USD) unless clearly stated otherwise.

Before you submit payment, checkout may show:

Product price
Applied discounts
Shipping charges
Applicable taxes
Final order total

Prices, promotions, and product availability may change before an order is placed.

Once an order has been submitted successfully, the checkout price generally applies to that transaction unless there is a clear:

Technical error
Listing error
Pricing error

Discount or promotional codes must normally be entered during checkout and may not be added after an order has been completed.

10. Payments

Payment methods available for your order are shown during checkout.

Depending on availability, these may include:

Major credit cards
Debit cards
PayPal

Payments are handled by third-party payment providers available through our checkout.

A submitted payment may be:

Approved
Declined
Placed under review
Subject to additional verification

IROKOLOFT does not guarantee approval of any payment transaction.

For more information about supported payment methods, payment authorization, transaction issues, payment security, and refunds, please review our Payment Policy.

11. One-Time and Recurring Payments

Unless a product page and checkout clearly state otherwise before purchase, an order placed through IROKOLOFT is treated as a one-time purchase.

We will not enroll a customer in:

Automatic recurring billing
Automatic renewal
Subscription charges

without clearly disclosing the arrangement and obtaining any consent required before the transaction is completed.

If IROKOLOFT introduces a subscription or recurring-payment service in the future, the following will be disclosed before enrollment:

Price
Billing frequency
Renewal terms
Cancellation conditions

12. Order Confirmation

After an order is submitted successfully, an order confirmation is normally sent to the contact information provided at checkout.

Please review the confirmation and contact us promptly if you notice an error.

Receiving an automated order confirmation does not prevent us from reviewing the order for:

Payment issues
Inventory issues
Security issues
Fulfillment issues

13. Order Acceptance

Submitting an order does not mean every order has been finally accepted for fulfillment.

Before shipment, we may review:

Payment authorization
Billing information
Shipping information
Inventory availability
Fraud or security indicators
Product availability
Shipping eligibility

IROKOLOFT may decline or cancel an order for legitimate reasons including:

Payment authorization failure
Payment verification problems
Suspected fraud
Incorrect or incomplete customer information
Product unavailability
Inventory errors
Significant pricing errors
Shipping restrictions
Technical errors
Legal or compliance requirements

If IROKOLOFT cancels an order after payment has been captured, the applicable amount will be refunded to the original payment method.

14. Order Changes

Please review your order carefully before submitting it.

If you need to change:

Product
Quantity
Shipping address
Recipient information
Another order detail

We will try to help while the order can still reasonably be changed, but changes are not guaranteed once preparation has started.

In some cases, the practical way to make a change is to cancel the original order, if cancellation is still available, and place a new order.

Once an order has entered the carrier network, we generally cannot change the product or cancel the shipment.

15. Order Cancellation

Customer cancellation requests are governed by our Cancellation Policy.

That policy explains:

Cancellation window
When an order may still be canceled
How to submit a cancellation request
When a cancellation becomes confirmed
How an approved cancellation refund is handled

A request is not considered approved until IROKOLOFT confirms the cancellation in writing.

Once an order has reached a fulfillment or shipping stage that can no longer reasonably be stopped, cancellation may no longer be available.

After shipment:

Delivery-related matters are handled under our Shipping Policy

After delivery:

An eligible return is handled under our Return & Refund Policy

The cancellation timeframe and requirements published in our Cancellation Policy control.

16. Shipping and Delivery

Shipping destinations, handling times, transit estimates, shipping charges, tracking, customs information, and delivery procedures are explained in our Shipping Policy.

Delivery estimates are provided to help customers plan for arrival.

They are not guaranteed delivery dates.

Actual delivery timing can be affected by factors such as:

Carrier operations
Weather
Public holidays
Customs clearance
Transportation disruption
Local delivery conditions
Address problems

Customers are responsible for entering a complete and accurate shipping address during checkout.

Please review the Shipping Policy before ordering if delivery timing or destination eligibility is important to your purchase.

17. Returns and Refunds

Return eligibility and post-delivery refunds are governed by our Return & Refund Policy.

That policy explains:

Return window
Return eligibility
Product-condition requirements
Return Authorization
Return methods
Return shipping responsibility
Damaged, defective, incorrect, or incomplete orders
Refund amount
Refund method
Refund processing timeframe

Do not send an item back before receiving Return Authorization and written return instructions from IROKOLOFT.

The authorized return address may be different from our public business address.

Approved refunds are normally issued in USD to the original payment method according to the conditions and timeframe stated in our Return & Refund Policy.

18. Damaged, Incorrect, or Incomplete Products

If an order arrives:

Damaged
Incorrect
Defective
Incomplete

Depending on the issue, we may ask for:

Order ID
Tracking information
Photos of the product
Photos of the shipping carton
Photo of the shipping label
Photos or video showing the problem
A short explanation of what happened

Please keep the product and packaging until our support team has reviewed the request.

The appropriate resolution will be determined under our:

Shipping Policy
Return & Refund Policy

depending on the nature of the problem.

19. Product Care

IROKOLOFT wooden products are intended for normal indoor household use unless the product page says otherwise.

Basic care includes:

Keeping products away from excessive moisture
Avoiding prolonged exposure to strong direct sunlight
Using a soft, dry or lightly damp cloth for routine cleaning
Avoiding harsh chemicals and abrasive cleaners
Following product-specific care instructions where provided

Improper use, storage, cleaning, assembly, or modification can affect a product's appearance and durability.

20. Assembly and Modification

Some products may require basic assembly.

Please follow any assembly instructions supplied with the product.

Before:

Drilling
Cutting
Refinishing
Painting
Gluing
Otherwise modifying an item

make sure the product is correct and free from an issue you intend to report.

Customer-caused damage resulting from improper assembly, installation, or modification may affect return eligibility, subject to applicable consumer law.

If a part appears defective or does not fit as intended, contact us before modifying it.

21. Intellectual Property

Unless otherwise stated, the following content available through irokoloft.com is owned by or licensed to IROKOLOFT:

Text
Product descriptions
Photographs
Graphics
Logos
Icons
Layouts
Trademarks
Other website content

You may use the website for ordinary personal shopping and informational purposes.

Without prior written permission, you may not commercially:

Copy
Reproduce
Republish
Distribute
Modify
Sell
Exploit

our protected website content.

Nothing in these Terms transfers ownership of IROKOLOFT intellectual property to you.

22. Customer Reviews and User Content

Customers may voluntarily submit ratings, reviews, photographs, videos, or other product-related content where those features are available.

By submitting content, you confirm that:

You own the content or have permission to share it
Your submission is not knowingly false or misleading
It does not unlawfully infringe another person's rights
It does not contain unlawful, abusive, defamatory, or malicious material

You grant IROKOLOFT a non-exclusive, worldwide, royalty-free license to:

Use
Reproduce
Edit
Publish
Display

submitted content in connection with:

Our website
Product pages
Customer service
Marketing
Advertising
Social media

We may remove or decline content that violates these Terms, applicable law, or reasonable privacy and security standards.

23. Third-Party Services

Our website may use or link to third-party services involved in areas such as:

Payments
Shipping
Tracking
Website hosting
Analytics
Advertising
Email
Social media

Those providers operate under their own terms, policies, and privacy practices.

IROKOLOFT is not responsible for the independent content or availability of third-party websites that we do not control.

Use of an external service may also be subject to that provider's own terms.

24. Privacy

Your privacy is important to us.

Our Privacy Policy explains how IROKOLOFT:

Collects personal information
Uses personal information
Stores personal information
Shares personal information
Protects personal information

when you visit the website, place an order, contact customer support, request a return or refund, or otherwise interact with us.

It also explains available privacy choices and rights.

Please review the Privacy Policy if you would like more information about how personal information is handled.

25. Website Accuracy

We work to keep product information, photographs, pricing, stock status, shipping information, and other website content accurate and useful.

Occasional errors may still occur.

If we identify an obvious error, we may:

Correct it
Contact affected customers when necessary

A minor difference caused by:

Natural wood variation
Photography
Lighting
Display settings

is not automatically a product defect.

Nothing in this section limits the rights available when a product is materially different from what was ordered or from what was represented on the product page.

26. Website Availability

We do not guarantee that irokoloft.com will be available without interruption at all times.

Temporary outages can result from:

Maintenance
Hosting issues
Security work
Internet outages
Payment-network problems
Third-party service interruptions
Technical failures

We may update, suspend, or modify website functionality when reasonably necessary for:

Maintenance
Security
Business operation

27. Disclaimer

IROKOLOFT makes reasonable efforts to provide accurate descriptions, photographs, prices, and availability information.

Natural wood variation and differences caused by:

Photography
Lighting
Monitor settings
Device displays

may result in small differences between an online image and the physical product.

Except where applicable law requires otherwise, our website and products are offered based on the information and availability shown at the time of purchase.

Nothing in this section excludes rights that cannot legally be waived.

28. Limitation of Liability

To the extent permitted by applicable law, IROKOLOFT is not liable for:

Indirect losses
Incidental losses
Special losses
Punitive losses
Consequential losses

arising solely from use of our website or products.

Where liability can legally be limited, our total liability relating to an individual product claim will not exceed the amount paid for the product giving rise to that claim.

This limitation does not apply where liability cannot legally be excluded or limited.

Nothing in these Terms reduces mandatory consumer-protection rights.

29. Events Outside Our Reasonable Control

Some delays or interruptions are caused by circumstances we cannot reasonably prevent.

Examples can include:

Severe weather
Natural disasters
Customs inspections
Transportation interruptions
Carrier disruptions
Labor disputes
Government actions
Public emergencies
Internet or system outages
Supply-chain interruptions

When practical, we will take reasonable steps to reduce the effect of these events on affected orders.

30. Consumer Rights

Nothing in these Terms is intended to exclude or reduce consumer rights that cannot legally be waived.

Customers in different countries may have additional statutory protections.

If applicable consumer law provides greater protection than these Terms, the mandatory legal requirement will take priority.

31. Disputes and Applicable Law

These Terms are interpreted subject to the laws that apply to the relevant transaction and customer.

Nothing in these Terms is intended to override mandatory consumer-protection laws that apply in a customer's jurisdiction.

If you have a problem with:

Order
Payment
Delivery
Product
Return
Refund

we encourage you to contact our support team first so we can review the matter.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

32. Relationship Between Our Policies

Different stages of an order are covered by different store policies.

Before shipment: Cancellation Policy
During shipment and delivery: Shipping Policy
After delivery: Return & Refund Policy
Payment-related issues: Payment Policy
Personal-information matters: Privacy Policy

These Terms of Service provide the general rules for using the website and purchasing from IROKOLOFT.

If a more specific store policy contains detailed rules for a particular situation, that policy applies to that issue, subject to applicable law.

33. Changes to These Terms

We may update these Terms when our:

Business practices
Website features
Products
Store policies
Legal obligations

change.

When an update is published, we will revise the Last Updated date at the top of this page.

A revised version applies from the date it is published unless a different effective date is stated.

An update does not remove rights that arose before the change where those rights are protected by applicable law.

34. Contact Information

Questions about these Terms, an order, or another IROKOLOFT policy can be directed to:

IROKOLOFT

Website: https://irokoloft.com

Address:

455 3rd Ave
Fairbanks, AK 99701
United States

Phone: +1 (267) 726-2053

Email: contact@irokoloft.com

Support Hours: Monday–Sunday, 8:00 AM–5:00 PM (AST- Alaska Time)

For an order-related question, please include your Order ID and the email address used at checkout.

Please do not send passwords, full payment-card numbers, CVV codes, or other unnecessary sensitive information by email.