Privacy policy
Last updated: August 07, 2026 Currency: USD Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
At IROKOLOFT, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when we share it, how long we keep it, and the choices available to you.
This Privacy Policy applies whenever you visit irokoloft.com, place an order, contact our customer support team, subscribe to marketing communications, or otherwise interact with our website or services.
This policy should be read together with our Terms of Service, Shipping Policy, Return & Refund Policy, Cancellation Policy, and Payment Policy.
1. Information We Collect Depending on how you use our website, we may collect the following information.
Information You Provide Full name
Email address
Phone number
Billing address
Shipping address
Order information
Customer service communications
Return or cancellation requests
Photos or videos submitted for damaged or incorrect products
Product reviews you voluntarily publish
Please do not submit sensitive personal information unless it is necessary to resolve your request.
2. Order Information When you place an order, we collect information required to process and fulfill your purchase, including:
Order number
Purchased products
Quantity
Order value
Shipping charges
Taxes where applicable
Applied discounts
Payment status
Shipment status
Return or refund status
This information allows us to process purchases, provide customer support, manage returns, and comply with legal and accounting requirements.
3. Payment Information Payments are securely processed by trusted third-party payment providers.
IROKOLOFT does not store complete payment card numbers, CVV codes, or other sensitive payment credentials on its own servers.
We may receive limited transaction details such as:
Payment confirmation
Transaction reference
Payment method
Refund status
Fraud prevention signals
4. Shipping Information To fulfill your order, we use information such as:
Shipping address
Recipient name
Email address
Telephone number
Delivery instructions
Order details
This information may be shared with shipping carriers and logistics providers solely for order fulfillment, shipment tracking, customs processing (where applicable), and delivery.
5. Customer Support If you contact us, we may collect information needed to assist you, including:
Order ID
Contact information
Support messages
Photos or videos
Return tracking details
Refund information
This helps us respond to inquiries, resolve product issues, and improve our customer service.
6. Automatically Collected Information When you browse our website, certain technical information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Language preference
Pages visited
Referring website
Shopping cart activity
Website performance data
Approximate geographic location based on IP
This information helps us improve website functionality, security, and user experience.
7. Cookies IROKOLOFT uses cookies and similar technologies to:
Remember shopping cart contents
Keep the website functioning properly
Improve website performance
Analyze visitor activity
Measure advertising performance
Prevent fraudulent activity
You may control or disable cookies through your browser settings. Certain website features may not function correctly if cookies are disabled.
8. Information From Third Parties We may receive limited information from trusted business partners, including:
Payment processors
Shipping carriers
Logistics providers
Fraud prevention services
Analytics providers
Marketing platforms
Customer support providers
This information is used only to support our business operations.
9. How We Use Your Information We use personal information to:
Process orders
Verify payments
Prepare shipments
Send order updates
Provide customer support
Process cancellations
Handle returns and refunds
Prevent fraud
Improve our website
Maintain website security
Comply with legal obligations
Send promotional emails where permitted
We do not use your information for purposes unrelated to our business without your consent.
10. Legal Basis Where required by applicable privacy laws, we process personal information based on one or more of the following:
Performance of a contract
Legitimate business interests
Your consent
Compliance with legal obligations
11. Sharing Information IROKOLOFT does not sell your personal information.
We may share information only when necessary with:
Payment providers
Shipping companies
Logistics partners
Website hosting providers
Security providers
Customer support services
Analytics providers
Professional advisers
Government authorities where legally required
All service providers are expected to use information only for the services they perform on our behalf.
12. Advertising We may use advertising technologies such as Google Ads, Meta Pixel, or similar tools to understand website performance and measure advertising effectiveness.
Where required by law, these technologies operate according to your consent preferences.
13. International Transfers Because IROKOLOFT serves customers internationally, your information may be processed in countries where our service providers operate.
Where applicable, we implement reasonable safeguards to protect personal information transferred across borders.
14. Data Retention We retain information only for as long as necessary.
Typical retention periods include:
Order and accounting records: up to 6 years
Customer support communications: up to 2 years
Return and refund records: as required for legal and operational purposes
Marketing preferences: until you unsubscribe
Security logs: for a reasonable operational period
When information is no longer required, it is securely deleted, anonymized, or otherwise protected.
15. Data Security We use commercially reasonable administrative, technical, and physical safeguards to help protect personal information, including:
SSL/TLS encryption
Secure payment processing
Access controls
Security monitoring
Fraud prevention systems
Although we work to protect your information, no internet transmission or storage system can be guaranteed to be completely secure.
16. Children’s Privacy Our website is intended for adults.
We do not knowingly collect personal information from children under the age of 13 or the minimum legal age required in your jurisdiction.
If you believe a child has submitted personal information, please contact us so appropriate action can be taken.
17. Your Privacy Rights Depending on your location, you may have rights to:
Access your information
Correct inaccurate information
Request deletion
Restrict certain processing
Object to processing
Withdraw consent
Opt out of certain marketing communications
To exercise these rights, please contact us using the information below.
We may request identity verification before processing your request.
18. Marketing Communications You may unsubscribe from promotional emails at any time using the unsubscribe link included in our emails.
Please note that transactional communications relating to orders, shipping, payments, returns, security, or legal notices may still be sent even if you opt out of marketing messages.
19. Third-Party Websites Our website may contain links to third-party websites or services.
IROKOLOFT is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
20. Updates to This Policy We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
Any updates will become effective when published on this page with the revised “Last updated” date.
21. Contact Us If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.
Website: https://irokoloft.com
Address: 455 3rd Ave, Fairbanks, AK 99701
Phone: +1 (267) 726-2053
Email: contact@irokoloft.com
Support Time: Mon–Sun: 8:00 AM-5:00 PM AST – Anchorage