Privacy policy

Last updated: October 06, 2026

Currency: USD

Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

IROKOLOFT respects the privacy of the people who visit our website, shop with us, or contact our support team.

This Privacy Policy explains the information we collect, why we collect it, how it is used, when it may be shared, how long we keep it, and the choices that may be available to you.

This policy applies when you:

Visit or browse irokoloft.com
Place an order
Use our checkout
Contact customer support
Request a cancellation
Submit a return or refund request
Send us photos or other information about an order
Subscribe to marketing communications
Submit a product review
Otherwise interact with IROKOLOFT online

This Privacy Policy should be read together with our:

Terms of Service
Payment Policy
Shipping Policy
Cancellation Policy
Return & Refund Policy

1. Privacy Contact Information

Questions about this Privacy Policy or requests concerning your personal information can be sent directly to:

IROKOLOFT

Website: https://irokoloft.com

Address:

455 3rd Ave
Fairbanks, AK 99701
United States

Phone: +1 (267) 726-2053

Email: contact@irokoloft.com

Support Hours: Monday–Sunday, 8:00 AM–5:00 PM (AST- Alaska Time)

Our customer support team is authorized to receive privacy-related questions and requests.

For email requests, you may use the subject line:

Privacy Request

Please include:

Your name
Contact email
Type of request
Enough information for us to locate the relevant records

For your security, do not send:

Passwords
Full payment-card numbers
CVV codes
Government identification numbers
Other unnecessary sensitive information

by email.

2. Information You Provide to Us

The information we collect depends on how you interact with IROKOLOFT.

When you shop with us or contact us, you may provide:

Full name
Email address
Phone number
Billing address
Shipping address
Delivery instructions
Order number
Product selections
Quantity
Customer support messages
Return information
Refund information
Cancellation requests
Reviews or ratings
Photos or videos related to an order or product issue
Other information you choose to include in a message to us

Please only provide information that is relevant to your request.

3. Order Information

When you place an order, we collect information needed to process and manage that purchase.

This can include:

Order number
Product purchased
Quantity
Product options
Order value
Discounts
Shipping charge
Applicable taxes
Payment status
Shipping status
Tracking information
Delivery status
Cancellation status
Return status
Refund status

We use this information to:

Fulfill orders
Answer questions
Provide order updates
Manage returns and refunds
Maintain transaction records
Meet applicable accounting or legal obligations

4. Payment Information

Payments are processed through third-party payment services made available during checkout.

IROKOLOFT does not store full credit or debit card numbers or CVV security codes on its own servers.

Depending on the payment method selected, the payment provider may process information such as:

Card or payment-account details
Billing information
Payment authorization
Transaction references
Fraud-screening information
Chargeback information
Refund status

IROKOLOFT may receive limited transaction information that allows us to manage your order.

For example, we may receive:

Payment approved or declined status
Payment method used
Transaction reference
Refund confirmation
Payment dispute information
Fraud-review status

The specific payment service used for your transaction may be identified at checkout.

We do not list payment companies in this Privacy Policy unless we have confirmed that they are actually used by IROKOLOFT.

5. Shipping and Delivery Information

To prepare and deliver an order, we may use:

Recipient name
Shipping address
Email address
Phone number
Order information
Delivery instructions
Tracking information

Relevant information may be provided to the shipping carrier or logistics company assigned to your order.

They use that information to perform services such as:

Shipping the order
Arranging delivery
Providing tracking
Contacting the recipient when necessary
Completing customs documentation
Confirming delivery
Reviewing a delayed or lost shipment
Handling an authorized return

The carrier may vary depending on:

Destination
Shipment size
Package requirements
Service availability

6. Customer Support Information

When you contact IROKOLOFT, we keep the information needed to understand and respond to your request.

That may include:

Order ID
Name and contact information
Support messages
Shipping or tracking information
Return details
Refund details
Photos or videos
Product information
Previous correspondence relating to the same issue

We use these records to:

Resolve customer questions
Maintain a useful history of order-related support

7. Photos and Videos You Send Us

For certain product or delivery problems, photos or video can help us understand what happened.

You may be asked to provide images showing:

Damaged packaging
Shipping labels
A damaged product
An incorrect item
Missing components
Product condition
A return-related issue

We use this material to review your request and determine an appropriate next step.

When necessary, relevant images may also be shared with:

Carrier
Logistics provider
Payment provider
Other service provider involved in resolving the specific issue

Please avoid including unrelated personal information in photos or videos.

8. Information Collected Automatically

When you use our website, certain technical information may be collected automatically.

This can include:

IP address
Browser type
Device type
Operating system
Language setting
Referring website or page
Pages visited
Date and time of visits
Website interactions
Shopping-cart activity
Checkout activity
General location inferred from IP address
Cookie or similar identifiers
Error reports
Website performance data

We use technical information to:

Operate the site
Troubleshoot problems
Improve performance
Understand general visitor activity
Protect the website from fraud or misuse

9. Cookies and Similar Technologies

IROKOLOFT may use:

Cookies
Pixels
Tags
Scripts
Similar technologies

Some are necessary for the website to function. Others may help us understand how visitors use the site or measure advertising performance.

Cookies may be used to:

Keep products in your cart
Maintain a checkout session
Remember preferences
Support website security
Detect suspicious activity
Measure site performance
Understand traffic patterns
Measure advertising conversions
Support advertising features where enabled

You can usually manage cookies through your browser settings.

Blocking essential cookies may prevent some parts of the website from working properly, including:

Cart functions
Checkout functions

Where required, non-essential cookies or advertising technologies may be subject to consent or preference controls.

10. Information We Receive From Other Companies

Companies that help us operate the store may provide limited information back to IROKOLOFT.

Payment Services

We may receive:

Payment status
Transaction references
Refund confirmation
Chargeback information
Fraud-screening results

Shipping and Logistics Services

We may receive:

Tracking numbers
Shipment status
Delivery confirmation
Failed-delivery information
Damage reports
Return-to-sender information
Carrier-claim information

Fraud and Security Services

We may receive risk signals or technical information used to identify suspicious transactions or protect the website.

Analytics and Advertising Services

Where these tools are enabled, we may receive information relating to:

Website visits
Ad clicks
Campaign performance
Conversions
General browser or device activity

Customer Support and Website Services

Providers that support:

Website functions
Email delivery
Forms
Hosting
Customer service

may process information needed to operate those services.

Information received from these companies is used for the activity connected to the service—for example:

Processing an order
Confirming a payment
Tracking a shipment
Investigating a problem
Protecting the website
Responding to a support request

11. How We Use Personal Information

We use personal information for normal store operations and customer service.

This includes using information to:

Process and confirm orders
Verify payments
Detect unauthorized transactions
Prepare shipments
Arrange delivery
Provide tracking information
Contact you about an order
Correct delivery information
Respond to customer-service inquiries
Review cancellation requests
Process authorized returns
Process approved refunds
Review damaged, defective, incorrect, or incomplete orders
Provide replacement parts or other support when appropriate
Maintain order and customer-service records
Improve website performance
Troubleshoot technical problems
Protect website security
Prevent fraud
Maintain tax and accounting records
Comply with legal obligations
Enforce our Terms of Service and store policies
Send marketing messages when permitted

We do not use personal information for unrelated purposes without taking any steps required by applicable privacy law.

12. Legal Bases for Processing

Where privacy law requires us to identify a legal basis, the basis will depend on why the information is being used.

Contractual Necessity

We need certain information to:

Accept payment
Process an order
Arrange shipping
Handle returns
Provide customer service related to your purchase

Legitimate Interests

We may process information to:

Operate and protect the business
Prevent fraud
Improve the website
Maintain records
Respond to disputes

Consent

We may rely on your consent for activities such as:

Certain marketing communications
Non-essential cookies where consent is required

Legal Obligations

We may need to keep or process information to comply with:

Tax requirements
Accounting requirements
Regulatory requirements
Consumer-protection requirements
Other legal requirements

13. How We Share Personal Information

IROKOLOFT does not sell personal information for direct monetary payment.

We may share limited information when it is needed to:

Run the store
Complete an order
Provide customer support
Meet a legal obligation

Recipients may include:

Payment providers
Shipping carriers
Logistics providers
Fraud-prevention and security providers
Website hosting and infrastructure services
Email and customer-support services
Analytics providers
Advertising and measurement services
Accountants
Attorneys
Tax advisers
Other professional advisers
Government authorities or other parties when disclosure is legally required

We provide service providers with information connected to the work they perform.

For example:

A carrier receives delivery information
A payment provider receives information needed to process a transaction

Depending on the law that applies and the advertising tools enabled on our site, certain advertising-related disclosures may be treated as:

“Sharing”
Targeted advertising
A “sale”

under some U.S. state privacy laws even when no money is paid for the personal information.

Where a legal opt-out right applies, we will provide the choices required by that law.

14. Advertising and Analytics

IROKOLOFT may use analytics and advertising tools to understand how the website is being used and how marketing campaigns perform.

These may include:

Google Ads
Meta advertising technologies
Similar services when actually enabled on our website

Depending on the configuration, these technologies may process information such as:

Page visits
Ad interactions
Conversion events
Browser or device information
Cookie identifiers
General location information
Purchase-related conversion information

We do not provide advertising companies with:

Full payment-card numbers
CVV security codes

Where consent is required for advertising cookies or similar technologies, we will apply the relevant consent or preference controls.

15. Marketing Communications

You may receive promotional emails if:

You subscribe to them, or
Another lawful basis permits us to contact you

Marketing messages may include:

New products
Product collections
Promotions
Seasonal offers
Store news
Home décor content

You can unsubscribe from promotional email at any time by using the unsubscribe link provided in the message.

Unsubscribing from marketing does not stop transactional communications.

We may still contact you about:

Orders
Payments
Shipping
Delivery
Returns
Refunds
Account or security matters
Customer-support requests
Important policy-related notices

16. Data Retention

We do not keep personal information indefinitely simply because it was collected.

Retention depends on the type of information and why we need it.

Information Type	Typical Retention Purpose
Order and transaction records	Accounting, tax, fraud prevention, warranty, and disputes
Shipping records	Tracking, delivery confirmation, carrier claims, and lost-shipment review
Return and refund records	Return review, refunds, and customer support
Customer support messages	Support history, quality review, and dispute resolution
Marketing preferences	Until unsubscribe or withdrawal where applicable
Technical and security logs	Security, troubleshooting, fraud prevention, and site performance

Order, transaction, and invoicing records may be retained for up to 6 years when needed for:

Accounting
Tax
Compliance
Fraud prevention
Warranty
Dispute-resolution purposes

Customer-support communications may generally be retained for up to 2 years, unless we need to keep them longer for a:

Legal reason
Tax reason
Fraud reason
Warranty reason
Chargeback reason
Dispute-related reason

When information is no longer reasonably needed, we may:

Delete it
Anonymize it
Restrict access to it

17. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

Depending on the system involved, these safeguards may include:

SSL/TLS encryption
Secure checkout
Access controls
Restricted account permissions
Secure third-party payment processing
Fraud-screening tools
Website monitoring
Security controls
Restricted access to customer-service records

No website, storage system, or internet transmission can be guaranteed to be completely secure.

Customers should also protect their:

Passwords
Devices
Email accounts
Payment information

Google specifically requires merchants to collect sensitive personal information, such as payment details, through secure SSL-protected pages.

18. International Data Transfers

IROKOLOFT serves customers in several countries.

Because of this, personal information may be processed in:

United States
Another country where our service providers operate

Privacy and data-protection rules can differ between jurisdictions.

When applicable law requires additional safeguards for an international data transfer, we take reasonable steps to use appropriate protections.

19. Your Privacy Rights

Your privacy rights depend on where you live.

Subject to applicable law, you may have the right to:

Request access to personal information we hold about you
Request a copy of certain information
Correct inaccurate information
Request deletion of certain information
Restrict certain processing
Object to certain processing
Withdraw consent when processing relies on consent
Opt out of marketing
Opt out of certain targeted advertising
Exercise applicable data-portability rights
Request information about certain disclosures or sharing practices

How to Make a Privacy Request

Email: contact@irokoloft.com
Phone: +1 (267) 726-2053

For email, please use the subject:

Privacy Request

Include:

Your name
Contact email
Request you are making
Enough information for us to locate the relevant records

We may ask you to verify your identity before completing certain requests.

This helps prevent someone else from:

Accessing your information
Changing your information
Deleting your information

without permission.

Certain records may still need to be kept after a request when they are required for:

Tax
Accounting
Fraud prevention
Shipping claims
Chargebacks
Warranties
Disputes
Security
Another lawful purpose

20. United States Privacy Choices

Residents of certain U.S. states may have additional privacy rights.

Depending on the law that applies, those rights may include:

Access
Correction
Deletion
Data portability
Opt-out of certain targeted advertising
Opt-out of certain data-sharing practices

IROKOLOFT does not sell personal information for direct monetary payment.

Where an advertising or analytics activity is legally considered targeted advertising, “sharing,” or a “sale,” we will provide applicable choices as required.

Requests can be sent to:

contact@irokoloft.com

Suggested subject line:

Privacy Opt-Out Request

21. European Union and United Kingdom

Where EU GDPR, UK GDPR, or related privacy laws apply, personal information is processed using an appropriate legal basis such as:

Contract
Legitimate interests
Consent
Legal obligation

Customers covered by these laws may have rights such as:

Access
Correction
Deletion
Restriction
Objection
Portability
Withdrawal of consent

You may submit a request using the contact information in Section 19.

Where applicable, you may also have the right to raise a concern with the relevant data-protection authority in your country.

22. Canada and Australia

Customers in Canada and Australia may have additional privacy rights under the privacy laws that apply in their location.

These can include rights concerning:

Access
Correction
Complaints
How personal information is handled

Privacy questions or requests may be submitted to:

contact@irokoloft.com

We will review the request based on the law that applies and the circumstances involved.

23. Children's Privacy

Our website is intended for adult shoppers and is not directed to children.

IROKOLOFT does not knowingly collect personal information from children under the age of 13, or a higher minimum age where required by applicable law, in circumstances where doing so would be unlawful.

If you believe a child has provided personal information to us, contact:

Email: contact@irokoloft.com
Phone: +1 (267) 726-2053

For email, you may use:

Privacy Request – Child Information

We will review the information and take appropriate action based on the circumstances and applicable requirements.

24. Sensitive Personal Information

IROKOLOFT does not ordinarily need sensitive personal information to sell wooden home accessories or provide standard customer support.

Please do not send information such as:

Full payment-card numbers
CVV codes
Account passwords
Government identification numbers
Health information
Biometric information
Precise location information
Other unrelated sensitive information

If sensitive information is genuinely required for a specific legal, security, fraud-prevention, or support purpose, we will handle it in accordance with applicable requirements.

25. Product Reviews and Public Content

If our website allows reviews, ratings, photographs, videos, or other public submissions, information posted in those areas may be visible to other visitors.

Do not include private information such as:

Home address
Phone number
Order number
Payment information
Private correspondence
Sensitive personal information

in a public review or image.

We may remove submitted content that creates a:

Privacy concern
Security concern
Legal concern
Safety concern

26. Third-Party Websites

Our website may link to independent websites such as:

Payment pages
Carrier tracking websites
Social media services
Other third-party resources

Those services have their own privacy practices.

IROKOLOFT does not control how an independent third-party website collects or uses information that you provide directly to it.

We recommend reviewing the privacy information provided by that service before submitting personal information.

27. Browser Privacy Signals

Some browsers and devices provide privacy settings or opt-out signals.

There is not one universal standard that applies to every privacy signal in every jurisdiction.

Where applicable law requires IROKOLOFT to recognize a qualifying privacy preference signal, we will take reasonable steps to honor it as required and technically feasible.

28. Changes to This Privacy Policy

We may update this Privacy Policy when our:

Website
Business practices
Service providers
Technology
Legal obligations

change.

When an update is made, we will revise the Last Updated date at the top of this page.

If a change is significant, we may provide additional notice when appropriate or required.

The version published on this page applies from its stated effective date.

29. Contact Us

For questions about this Privacy Policy, concerns about how your information has been handled, or requests to exercise an available privacy right, contact: