Return & refund policy

Last updated: August 07, 2026 Currency: USD Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

At IROKOLOFT, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the conditions outlined in this policy.

This Return & Refund Policy explains when returns are accepted, how to request a return, how refunds are processed, and the responsibilities of both IROKOLOFT and our customers.

This policy should be read together with our Shipping Policy, Cancellation Policy, Payment Policy, Privacy Policy, and Terms of Service.

Return Window You may request a return within 30 calendar days after your order has been delivered.

To begin a return, please contact our customer support team before sending any item back.

Email: contact@irokoloft.com

Please include:

Order Number

Name used when placing the order

Email address

Reason for your return

Returns sent without prior Return Authorization may be delayed or refused.

Eligible Returns Returns may be approved when the product:

Is returned within the 30-day return period.

Has not been intentionally damaged or modified.

Is returned with all included accessories and components where applicable.

Meets the conditions described in this policy.

For hygiene and product quality reasons, returned items should be kept clean and carefully packed for return shipping.

Items Not Eligible for Return Returns may not be accepted if:

The item has been intentionally damaged.

The product has been modified or altered.

Parts or accessories are missing.

The return is sent without authorization.

The product is marked as Final Sale or Non-Returnable.

Because our products are made from natural wood, differences in grain, color, texture, knots, or natural markings are normal characteristics of the material and are not considered manufacturing defects.

Damaged, Defective or Incorrect Items Please inspect your order after delivery.

If your order arrives damaged, defective, incomplete, or you receive the wrong product, please contact us as soon as possible.

To help us review your request, please provide:

Order Number

Clear photographs of the product

Photographs of the shipping carton when available

A brief description of the issue

After reviewing your request, we may offer a replacement, replacement parts where appropriate, a refund, or an authorized return depending on the circumstances.

Return Shipping For approved returns covered by this policy:

Return shipping is provided at no cost to the customer.

No restocking fee is charged.

No return handling fee is charged.

Please do not ship any product back until you have received return instructions from our customer support team.

Refund Process After your returned item has been received, our team will inspect it to verify that it meets the return conditions.

If the return is approved, your refund will be issued to the original payment method.

Refunds are generally processed within 7 business days after the inspection has been completed.

Depending on your bank, credit card provider, or PayPal, additional processing time may be required before the funds appear in your account.

All refunds are issued in United States Dollars (USD).

Exchanges IROKOLOFT does not currently offer direct product exchanges.

If you wish to purchase another design, color, or style, we recommend placing a new order after your eligible return has been approved.

Consumer Rights Nothing in this Return & Refund Policy limits or replaces any mandatory rights provided under applicable consumer protection laws.

Where local law provides greater protection, those legal rights will always apply.

Website: https://irokoloft.com

Address: 455 3rd Ave, Fairbanks, AK 99701

Phone: +1 (267) 726-2053

Email: contact@irokoloft.com

Support Time: Mon–Sun: 8:00 AM-5:00 PM AST – Anchorage