Terms of service
Last updated: August 07, 2026 Currency: USD Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
Welcome to IROKOLOFT.
These Terms of Service govern your access to and use of irokoloft.com, including browsing our website, placing orders, communicating with our customer support team, and using any services provided by IROKOLOFT.
By accessing or using our website, you agree to be bound by these Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, Cancellation Policy, and Payment Policy. If you do not agree with these Terms, please do not use our website.
1. About IROKOLOFT IROKOLOFT is an online retailer specializing in wooden tissue box covers and wooden home accessories designed for everyday living.
Our products are sold exclusively through our website and are available to customers in:
United States
Canada
United Kingdom
France
Germany
Spain
Italy
Belgium
Portugal
Australia
Business Address: 455 3rd Ave, Fairbanks, AK 99701
2. Online Store IROKOLOFT operates as an online-only business.
We currently do not offer:
Walk-in shopping
Local pickup
In-person product viewing
Cash payments
Showroom visits
All purchases must be completed through our official website.
3. Eligibility By placing an order, you confirm that:
You are at least 18 years old or have reached the legal age of majority in your country.
The information you provide is accurate and complete.
You are authorized to use the selected payment method.
You agree to these Terms and all related policies.
4. Customer Responsibilities When placing an order, you agree to:
Provide accurate billing and shipping information.
Review product descriptions before purchasing.
Ensure the product dimensions are suitable for your intended use.
Monitor order confirmation and shipping emails.
Contact us promptly if any issue arises.
Failure to provide accurate information may delay or prevent order fulfillment.
5. Acceptable Website Use You agree not to:
Use the website for unlawful purposes.
Attempt unauthorized access to our systems.
Upload harmful software or malicious code.
Copy, scrape, or reproduce website content without permission.
Abuse promotions, refunds, or customer support.
Submit fraudulent orders.
IROKOLOFT reserves the right to suspend or refuse service where misuse or fraudulent activity is reasonably suspected.
6. Product Information We strive to present accurate information for every product, including:
Product descriptions
Dimensions
Materials
Finish
Compatibility
Product photographs
Care instructions
Although we make every effort to ensure accuracy, slight differences may occur due to photography, lighting conditions, screen settings, and the natural characteristics of wood.
Decorative accessories shown in lifestyle photographs are for display purposes only unless specifically included in the product description.
7. Natural Wood Characteristics Our products are crafted from natural wood.
Because every piece of wood is unique, variations in grain, color, texture, knots, and natural markings should be expected.
These natural characteristics are part of the beauty of genuine wood and are not considered manufacturing defects.
8. Product Availability Products displayed on our website are generally available for purchase while supplies last.
Occasionally, inventory inaccuracies or unexpected stock shortages may occur.
If we are unable to fulfill your order, we may cancel it and issue a full refund to the original payment method.
We will never substitute another product without your approval.
9. Pricing All prices shown on our website are listed in United States Dollars (USD).
Prices, promotions, shipping charges, and product availability may change without prior notice until an order has been successfully placed.
Discount codes must be entered during checkout and generally cannot be applied after an order has been completed.
10. Payment Payments are securely processed through trusted third-party payment providers.
Accepted payment methods are displayed during checkout and may include major credit cards, debit cards, and PayPal where available.
Payment details are governed by our Payment Policy.
11. Shipping Shipping information, delivery estimates, shipping fees, tracking, and destination coverage are explained in our Shipping Policy.
Estimated delivery times are provided as guidance and are not guaranteed delivery dates.
Customers are responsible for providing a complete and accurate shipping address before placing an order.
12. Order Acceptance Submitting an order does not automatically create a binding contract.
An order is considered accepted only after:
Payment has been successfully authorized.
The order has passed verification where required.
Shipment preparation has begun.
IROKOLOFT reserves the right to decline or cancel orders involving pricing errors, payment issues, suspected fraud, unavailable inventory, or other operational circumstances.
13. Order Cancellation Cancellation requests are handled according to our Cancellation Policy.
Orders may generally be cancelled within the permitted cancellation period provided they have not entered processing or shipment.
Once an order has shipped, returns are handled under our Return & Refund Policy.
14. Returns and Refunds Return eligibility, refund processing, return shipping, and customer responsibilities are governed by our Return & Refund Policy.
Customers should not return products without first receiving Return Authorization from IROKOLOFT.
Refunds are issued to the original payment method after the returned item has been received and inspected.
15. Product Care IROKOLOFT products are intended for normal indoor household use.
To help preserve the natural beauty of the wood, we recommend:
Keeping products away from excessive moisture.
Avoiding prolonged exposure to direct sunlight.
Cleaning with a soft, dry or slightly damp cloth.
Avoiding harsh chemicals or abrasive cleaners.
Improper use, misuse, or modification of the product may affect its appearance and durability.
16. Intellectual Property All content available on the IROKOLOFT website, including but not limited to text, product descriptions, images, graphics, logos, icons, page layouts, trademarks, and other materials, is owned by or licensed to IROKOLOFT unless otherwise stated.
You may not reproduce, copy, distribute, modify, publish, transmit, sell, or otherwise use any website content for commercial purposes without our prior written permission.
Nothing in these Terms transfers any ownership rights in our intellectual property to you.
17. Customer Reviews and User Content Customers may voluntarily submit reviews, ratings, photographs, videos, or other content relating to products purchased from IROKOLOFT.
By submitting content, you confirm that:
You own or have permission to share the content.
The content is accurate and does not infringe the rights of others.
The content does not contain unlawful, abusive, misleading, defamatory, or offensive material.
You grant IROKOLOFT a non-exclusive, worldwide, royalty-free license to use, reproduce, edit, publish, and display your submitted content for website operation, product pages, customer support, marketing, advertising, and social media.
We reserve the right to remove or refuse any content that violates these Terms or applicable laws.
18. Third-Party Services Our website may include links to or integrate services provided by third parties, including payment processors, shipping carriers, analytics providers, advertising platforms, and social media services.
IROKOLOFT is not responsible for the content, availability, privacy practices, or policies of third-party websites or services.
Your use of third-party services is subject to their own terms and privacy policies.
19. Privacy Your privacy is important to us.
The collection, use, storage, and protection of your personal information are described in our Privacy Policy.
By using our website, you acknowledge that your personal information may be processed in accordance with that policy.
20. Disclaimer We make every reasonable effort to provide accurate product information, pricing, photographs, and availability.
However, we do not guarantee that all website content will always be complete, current, or error-free.
Minor differences in product appearance may occur due to:
Natural wood grain and color variation
Photography and lighting
Screen and device settings
These differences do not constitute product defects.
Except where prohibited by law, the website and products are provided “as available” and “as described” at the time of purchase.
21. Limitation of Liability To the fullest extent permitted by applicable law, IROKOLOFT shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website or products.
Our maximum liability relating to any order shall not exceed the amount paid for the product giving rise to the claim.
Nothing in these Terms limits any liability that cannot legally be excluded under applicable consumer protection laws.
22. Force Majeure IROKOLOFT is not responsible for delays or failures caused by events beyond our reasonable control, including but not limited to:
Natural disasters
Severe weather
Customs inspections
Transportation disruptions
Carrier delays
Labor disputes
Government actions
Internet or system outages
Public health emergencies
Supply chain interruptions
Where reasonably possible, we will make every effort to minimize the impact of such events on customer orders.
23. Consumer Rights Nothing in these Terms limits or excludes any mandatory rights available to consumers under applicable laws.
If local consumer protection laws provide greater rights than those described in these Terms, those legal rights will prevail.
24. Governing Law These Terms shall be interpreted in accordance with the applicable laws governing consumer transactions and electronic commerce.
If a dispute arises, we encourage customers to contact our customer support team first so we can attempt to resolve the matter in a fair and timely manner.
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
25. Changes to These Terms IROKOLOFT may update these Terms of Service from time to time to reflect changes in our business operations, legal requirements, or website functionality.
The revised version will become effective immediately upon publication on this page, together with the updated “Last updated” date.
Your continued use of the website after any changes are published constitutes acceptance of the revised Terms.
26. Contact Information If you have any questions regarding these Terms of Service, your order, or our policies, please contact us.
Website: https://irokoloft.com
Address: 455 3rd Ave, Fairbanks, AK 99701
Phone: +1 (267) 726-2053
Email: contact@irokoloft.com
Support Time: Mon–Sun: 8:00 AM-5:00 PM AST – Anchorage
We are committed to providing clear communication and timely assistance before and after your purchase.